FAQs
Return Policy
WE DO NOT ACCEPT RETURNS!!
WE DO ACCEPT EXCHANGES:
To be eligible for an exchange, your item(s) can't be used or opened. Due to OSHA Regulations and Policies, any item deemed disposable or any item that is used and/or opened may not be exchanged. Please note that we take full precaution in preparing all packages in making sure your product arrives safe.
Since this is time sensitive, you must email a picture of the unused or unopened damaged or defective item(s) immediately within 24 hours to InnerGHookahs@gmail.com
You must return the item and have 7 business days to fully return an item(s) from the date delivered via tracking number.
If the item(s) is not returned within 7 business days from the date delivered via tracking number, the buyer is responsible for any loss in value.
InnerG Hookahs, LLC will not be responsible for return shipping cost in addition to any additional fees regarding shipping.
UPON SHIPPING ITEM(S) BACK:
You must include a tracking number and email it upon shipment to InnerGHookahs@gmail.com
You must also email the confirmation email receipt for proof of purchase to InnerGHookahs@gmail.com
You must also provide a written statement as to what happened upon your receipt of the item, and the reason for the exchange.
EXCHANGE PROCESS:
Once your product is received no later than 7 business days of receipt. We will contact you immediately, informing you that we have received your returned item(s).
We will initiate a store credit in the form of a coupon code which you may use towards all items on the site excluding rental packages. This store credit is for your use at your leisure and will expire 365 days after it was issued. This store credit excludes all shipping and tracking number fees accrued upon your return of an item(s).
If you have additional questions or concerns email us at InnerGHookahs@gmail.com
Shipping Policy
The time we need to prepare an order for shipping varies.
It usually takes us 1-2 business days to ship item(s).
If free shipping was promoted, ground shipping will be the shipping method, and can take 5-7 business days.
This applies to US customers based on the item(s) you purchased.
For estimated delivery date: See tracking number emailed upon shipment.
Estimated shipping method time frames:
United States: 5-7 Business days
Expedited Shipping is Available
International: 7-12 Business days
We do not ship to P.O. Boxes
For customers out of the country, you will be responsible for the following:
Shipping cost
Customs and import taxes, If applicable.
Buyers are responsible for any additional transactions fees, customs, and import taxes that may apply.
We are not responsible for delays or returns due to customs.
PLEASE NOTE: We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time frame will depend on the shipping method, and shipping service you choose or offered. We are not responsible for delays. If you have any questions or concerns, feel free to email us at InnerGHookahs@gmail.com